Unique, enchanting experience

Storytelling through handmade lanterns

Immersive and interactive adventure

Terms and Conditions

When purchasing Alice in Winterland tickets, you will be adhering to the following terms and conditions –

  • Once purchased, tickets are non-refundable and non-exchangeable
  • You must have a printed ticket or e-ticket in order to gain entry
  • Children under 3 years old enter for free. Child pricing is for ages 4 to 16 years
  • All children under 16 must be accompanied by an adult to gain entry to Alice in Winterland
  • No pets are permitted to enter with the exception of guide dogs
  • Alice in Winterland is a disabled-friendly event
  • Any illegal substances, alcohol, sharp objects, fireworks, flares, flammable items, floating lanterns and any other item that the organisers deem inappropriate will not be permitted inside Alice in Winterland
  • Smoking is only permitted in designated smoking areas
  • Security checks will take place on entry which includes and is not limited to bag checks. Security will also be present through Alice in Winterland for the safety of all visitors
  • Your standard Alice in Winterland ticket does not include entry to Santa’s Grotto, include any food and drink or any additional add-ons
  • We reserve the right to the use of any photographs or video footage taken at the festival for promotional and marketing purposes
  • Alice in Winterland will remain open through most weather conditions but if such weather arises where the event is unsafe, we will make the decision to close at 12pm on the day of the event and alert visitors to this on the official Alice in Winterland website
  • The organisers reserve the right to implement any restrictions/conditions deemed necessary before and during the event to ensure the safe management of the site
  • The organisers reserve the right to change the terms and conditions in accordance with any new laws, legislation or internal company policies before your entry
  • All tickets are subject to planning